Customer Service Management

Placement description

Busch Gardens Williamsburg is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is place for you!

This position will rotate between phases of the training plan based on park operational needs and season.

What you get to do:

 Ensure a safe environment for all team members, guests, and animals
 Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
 Ensure compliance to all state/federal regulations, park policies, and department procedures
 Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
 Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
 Maintain inventory and stock/replace areas supplies and equipment as needed
 Conduct equipment and safety checks in compliance with department and company standards
 Attend to ambassadors and follow park protocol in emergency situations
 Respond to ambassador and guest needs
 Maintain training documentation, auditing, schedules and generation of regular reports.
 Communicate effectively with other areas within the department as well as other departments in the park
 Track information to complete daily and weekly reports
 Report to Supervisors and Managers regarding the status of projects and completed assignments

Training plan phases summary

Phase I: Orientation Phase II: Senior Ride Operator Phase III: Leadership Program Phase IV: Park Operations Assistant Supervisor

The perfect candidate is

Someone looking for not only a job, but an adventure! We’re looking for people who have a fun, upbeat attitude and are willing to try new things. Don’t have much experience? Don’t worry, we hire the smile and we’ll gladly train the skill! A season at Busch Gardens Williamsburg and Water Country USA will give you the chance to practice your English skills in a fast-paced and fun environment complete with great perks!

Additional information

Shuttle transportation is provided to/from work. Wait times for free shuttle may vary. We provide activities for participants staying at the Ambassador Housing Village and partner hotels such as trips to Washington DC and Virginia Beach, picnics, contests, and so much more! We will provide free transportation from the Ambassador Housing Village to Busch Gardens Williamsburg and Water Country USA and back to the Village throughout the day. Paid training will be provided for all positions at Busch Gardens Williamsburg and Water Country once participants been hired by the Park. Schedules will be posted in our SEA Port App (information for this app will provided during their First Impressions orientation). If participants are scheduled to be off, they can ask for Extra Hours in our SEA Port app. Once participants have worked 30 days, they will be eligible for up to 6 free single day tickets for any SeaWorld Park in Virginia, Florida (except for Discovery Cove), Texas, California, and Pennsylvania as well as discounted tickets. These tickets will be available in the SEA Port App. If participants wish to explore the area on their days off, Williamsburg offers public transportation via WATA (Williamsburg Area Transit Authority). There is a WATA bus stop right outside the Ambassador Housing Village. All-day fare is $3 (please note, this price is subject to change without warning. Go to gowata.org for more information).

Housing information

Housing is $15 per day regardless of housing location. All participants are required to attend Ambassador Housing Village Orientation. During this orientation, participants will learn the rules and their responsibilities including how to pay their housing. Free transportation to and from work will be provided to all participants – even those staying at partner hotels.

Gender requirement due to housing

Any

Required English Level

Excellent

Program dates

Earliest start date

2024-04-30

Latest start date

2024-06-30

Earliest end date

2025-04-29

Latest end date

2025-07-01